This Next in Personalization 2021 Report reveals that companies who excel at demonstrating customer intimacy generate faster rates of revenue growth than their peers. And the closer organizations get to the consumer, the bigger the gains.| McKinsey & Company
Know what it takes to deliver the kind of experience that keeps customers coming back.| PwC
A comprehensive guide on CSAT, including how to measure it and how it stacks up against other CX metrics.| CMSWire.com
First Orion surveyed 5,000 U.S. mobile phone subscribers in 2021 about their experiences with calls from retail businesses to their phones.| First Orion
How well does your brand understand its customers? Check out takeaways and statistics from our study of 200 enterprise brands and 1,000 consumers.| khoros.com
