Engaging work-from-home call center agents is crucial for their productivity, motivation, and overall job satisfaction.| SQM Group
VoC programs provide call centers with insights to understand what is important to customers and how effective they were in delivering their service.| SQM Group
Contact Center Software includes an employee rewards and recognition program that is the quickest way to provide great CX.| SQM Group
Agent Self-Service can reduce workforce management, which can be cumbersome and take up time that could otherwise be put towards agent training or team development.| SQM Group
Real-time financial recognition operates on a simple yet powerful principle—acknowledging and rewarding positive behaviors exhibited by call center agents.| SQM Group
Having adequate procedures in place on how to handle angry and abusive customers is essential to preventing high stress and job burnout for call center agents.| SQM Group