We’ve listed five ways marketing managers can use Net Promoter Score to more accurately track the results of their marketing campaigns.| Retently CX
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
High-ticket shoppers need help. Learn how data-fed AI chatbots surface the right shortlist, answer specs, and escalate fast to boost conversion and trust.| Retently CX
Goodbye customer churn, hello customer retention. Here are three steps to reduce your customer churn rate.| Galactic Fed
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
Delighted is sunset-ting its survey tool. Discover the top alternatives to keep your CX, NPS, and CSAT programs running.| Retently CX
NPS as your exit survey - from the unique benefits to the discoveries you can make about improving retention using the collected data.| Retently CX
Refund customer experience: how to turn returns into repeat sales with post-refund feedback and recovery tactics.| Retently CX
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Product-market fit is the ultimate goal of any SaaS business. While finding it requires considering many factors, measuring it is simpler with surveys.| Retently CX
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
Get an in-depth look into the anatomy of the customer and learn how different customer types influence NPS.| Retently CX
Knowing how to calculate LTV (customer lifetime value) impacts marketing strategies and boosts revenue. Get usable information and formulas to scale your SaaS.| Bay Leaf Digital
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
Exploring the inner workings of your most enthusiastic customers - NPS Promoters - to understand what sets them apart.| Retently CX
A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Hiring your first customer success manager is not like hiring a PHP expert or Wordpress developer. CSMs at an early stage startup need to be generalists...| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX