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Buy Now, Ask When? Mastering Post-Purchase and Post-Fulfillment Surveys
https://www.retently.com/blog/post-purchase-fulfillment-survey/
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Tagged with:
ecommerce
customer satisfaction
nps
csat
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.
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