Does Net Promoter Score Work for B2B Companies? You Bet It Does!
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Here’s how to craft effective "How Did You Hear About Us?" surveys to gain insights into your marketing reach and refine engagement strategies.| Retently CX
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
NPS as your exit survey - from the unique benefits to the discoveries you can make about improving retention using the collected data.| Retently CX
Explore how the Airbnb Net Promoter survey drives growth and loyalty, and discover the power of well-implemented surveys.| Retently CX
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Want to collect customer feedback without sending extra emails? Add a survey to your email signature! It’s simple, non-intrusive and super effective.| Retently CX
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Let’s explore the best CSAT software for Ecommerce and Retail to help you spot the most relevant one for your brand needs.| Retently CX
Enter your NPS data, calculate your Net Promoter Score and benchmark your NPS campaign results against industry competitors.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Getting a high NPS score is a good start, but you should also go the extra mile and perform an in-depth survey analysis. Here are 12 pointers.| Retently CX
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
Steer clear of bad survey questions. Learn how to spot and avoid common pitfalls for more reliable data collection.| Retently
We’ll look at the effects personal relationships can have on the accuracy, value, and bias of your Net Promoter Score rankings.| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX
