Quality Assurance in a Call Center
The role of quality assurance in a call center involves evaluating individual agents' interactions with customers and calls made to and from it.| SQM Group
The role of quality assurance in a call center involves evaluating individual agents' interactions with customers and calls made to and from it.| SQM Group
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
