Call management systems are used by businesses to handle large call volumes and organize the overwhelming amount of communication. Read the software guide to learn more| MightyCall –
A cold transfer is a call handling feature that allows agents to transfer incoming calls to other agents, departments, or external phone numbers without prior communication with the receiving party.| MightyCall –
Call barging is a MightyCall's call center software that allows a supervisor or manager to join an ongoing call between an agent and a customer.| MightyCall –
Every customer call is an opportunity to impress with MightyCall Inbound Call Center Software designed for SMBs| MightyCall –
Learn all about MightyCall Virtual Phone System, Voice, Web and App Features. The components that will help your business succeed!| MightyCall –
The must-have call center features include ACD, IVR, call queue, call recording, call monitoring, call routing, call whisper, and more. Read on to find out which ones you need.| MightyCall –
First Call Resolution (FCR) is the percentage of customer inquiries or issues that are resolved during the initial contact with a call center, without the need for follow-up calls or additional interactions.| MightyCall –