Login
From:
MightyCall –
(Uncensored)
subscribe
What is First Call Resolution (FCR) & How to Improve It? – MightyCall
https://www.mightycall.com/blog/first-call-resolution/
links
backlinks
Roast topics
Find topics
Find it!
First Call Resolution (FCR) is the percentage of customer inquiries or issues that are resolved during the initial contact with a call center, without the need for follow-up calls or additional interactions.
