Call management systems are used by businesses to handle large call volumes and organize the overwhelming amount of communication. Read the software guide to learn more| MightyCall –
Every customer call is an opportunity to impress with MightyCall Inbound Call Center Software designed for SMBs| MightyCall –
Call flow designer is an app that enables businesses to create custom call flows by visually mapping out how callers are routed through their call flow builder.| MightyCall –
Learn all about MightyCall Virtual Phone System, Voice, Web and App Features. The components that will help your business succeed!| MightyCall –
The must-have call center features include ACD, IVR, call queue, call recording, call monitoring, call routing, call whisper, and more. Read on to find out which ones you need.| MightyCall –
Call monitoring is the real-time listening and analysis of calls. It is used to improve call center agent performance, provide training and guidance, and deliver consistent high-quality customer support.| MightyCall –
First Call Resolution (FCR) is the percentage of customer inquiries or issues that are resolved during the initial contact with a call center, without the need for follow-up calls or additional interactions.| MightyCall –
The call abandonment rate measures the number of abandoned calls compared to the total number of calls received by a call center.| MightyCall –