Your Average Handle Time is what makes the difference between a fast and a good customer service interaction. Read this article to learn more.| Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
The cost per ticket is a customer service KPI that refers to the average cost of resolving a support request.| Surveypal
Increasing customer service productivity means better customer retention, lower service costs, and a stronger experience with your brand. Here's our guide to taking support productivity to the| Surveypal
In customer service, it’s easy to be overwhelmed by all the KPIs. We listed the TOP 8 customer service KPIs for you.| Surveypal
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
Customer Service Leaders constantly monitor ticket volume and even if it might sound like a vague metric, it has more below the surface.| Surveypal
Customer service agent satisfaction is affected by many drivers that are common to work in any sector. Check out the most common ones!| Surveypal
Improving First Contact Resolution (FCR), helps you assess customer service performance and efficiency. Read this guide to master your FCR!| Surveypal
This agent onboarding checklist includes everything you need to know to successfully integrate your latest hire into your customer service team.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Customer sentiment analysis enables you to uncover and measure how your customers feel about their experience with your brand.| Surveypal
The value of AI in customer service lies within the fact that it can help improve team performance and enrich the customer experience.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
8 in 10 customers are more likely to do business with a company that provides personalized experiences. Can you afford to ignore personalized customer service?| Surveypal