When I embarked on my journey as a Customer Experience pro nearly two decades ago, I was filled with a sense of discovery and potential. In this field, I saw a set of tools that could truly transform companies; I eagerly absorbed all the processes and strategies CX and UX offered. I was excited to […]| CX by Design
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design
There are multiple ways of understanding customers, from feedback loops to ongoing customer interviews to observing customer behavior...| CX by Design
Redefine “Customer” to Build a Great Business is about viewing everyone as a customer, not just the end-user of your product or service.| CX by Design
We explain how to use key sales metrics to understand your sales and revenue – and to shed light on your customer experience.| CX by Design