Instead of viewing products as mere objects, JTBD sees them as solutions to specific "jobs" or tasks that customers want to accomplish. It's like understanding why someone hires a drill—not because they want a drill, but because they need a hole in the wall.| Product-Led Alliance | Product-Led Growth
Data analytics is a powerful tool that helps businesses extract valuable insights from large amounts of data, enabling them to make well-informed decisions.| Product-Led Alliance | Product-Led Growth
Customer support is the process of assisting customers so that they can use a company’s products or services. Like its sister, customer success, it’s the backbone of any business and a crucial part of any CRM or brand experience strategy.| Product-Led Alliance | Product-Led Growth
The customer journey aims to understand the point of view of the customer and how they experience an organization. They enable understanding of any pain points, how the consumer arrived at these points, and reveal opportunities for intervention.| Product-Led Alliance | Product-Led Growth
Voice of the customer is the process of collecting feedback and insights directly from customers in an effort to understand their expectations, needs, pain points, and overall experience with your product.| Product-Led Alliance | Product-Led Growth
