Product-led sales is a customer-centric approach that places the product or service front and center in the acquisition, activation, and retention processes.| Product-Led Alliance | Product-Led Growth
Customer support is the process of assisting customers so that they can use a company’s products or services. Like its sister, customer success, it’s the backbone of any business and a crucial part of any CRM or brand experience strategy.| Product-Led Alliance | Product-Led Growth
The customer journey aims to understand the point of view of the customer and how they experience an organization. They enable understanding of any pain points, how the consumer arrived at these points, and reveal opportunities for intervention.| Product-Led Alliance | Product-Led Growth
Voice of the customer is the process of collecting feedback and insights directly from customers in an effort to understand their expectations, needs, pain points, and overall experience with your product.| Product-Led Alliance | Product-Led Growth