The future belongs to BPO providers who can seamlessly blend human expertise with AI intelligence, delivering the empathy and nuance clients expect while achieving the efficiency and consistency that drives profitability.| eGain
As we wrap up fiscal 2025, I’m excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation. Record-Breaking Quarter, Solid Foundation We closed Q4 2025 with one of our largest deals ever signed this quarter, driving total revenue to $23.2 million—up 11%...| eGain
The customer service landscape is undergoing a seismic shift. Within just two years, every business has become an “AI business” by necessity, fundamentally transforming how we operate, serve customers, and think about efficiency. But here’s the catch that many organizations are discovering the hard way: AI is only as good as the knowledge you feed...| eGain
Executive Summary Financial services organizations face an unprecedented regulatory landscape, with compliance failures resulting in billions in fines annually. The integration of artificial intelligence technologies has created new opportunities for efficiency while simultaneously introducing novel compliance challenges. This white paper examines how intelligent knowledge management systems, anchored by a single source of truth (SSOT), serve...| eGain
Done right with the backing of a trusted AI knowledge hub, self-service can help slash customer service customer service cost dramatically while scaling service cost-effectively and elevating the brand| eGain
Five GenAI Use Cases in Customer Service that can be implemented within Thirty DaysThe promise of GenAI in customer service is tremendous—but realizing that promise depends on implementing it within the right framework. With a packaged AI Knowledge Hub solution, you can begin transforming your customer service operations in as little as 30 days,| eGain
This knowledge-first approach delivers the best of both worlds: the immediate appearance and function of one integrated company, with the practical flexibility to accommodate technical realities beneath the surface.| eGain
eGain’s leading AI knowledge platform tackles this problem systematically with GenAI, based on a fundamental insight: knowledge flows naturally through conversation and collaboration| eGain
In the emerging knowledge economy, AI-powered KCS implementation may well be the difference between market leadership and obsolescence| eGain
The KCS-verified edition of the eGain AI Knowledge Hub, working in conjunction with the eGain AI Agent, offers a comprehensive solution for organizations looking to transform their knowledge management strategies| eGain
With AI set to redefine customer service, the companies that act fast will emerge as leaders in their industry.| eGain