Managing projects and being a project manager can sometimes be difficult. It seems like an easy job, but the consequences are high when not given the right tools and information. I have spent ten years as a CSM (Customer Success Manager). I have witnessed five project management pain points and how you can solve them.| GUIDEcx
Customer onboarding is more than just a set of steps to get new users up and running with your product or service; it’s a crucial touchpoint that can make or break the relationship between a customer and your company. Understanding human behavior and cognitive biases – filters through which we make decisions – can help you design an onboarding experience that not only welcomes new users, but also boosts satisfaction and builds long-term loyalty. Let’s dive into the psychology behind e...| GUIDEcx
