Advice from 63 professionals on how loyalty can beat COVID-19 In the fluid and unpredictable world of the lock-down, is there any concensus among loyalty professions as to what we should be preparing for? Apparently there is. Adam Posner, a loyalty consultant working in Melbourne . . . We are really sorry to say that […]| Loyalty Magazine
A point of view from Dino Forte, CEO, Ventrica Customer experience (CX) has become a priority for the vast majority of organisations – or has it? With the large volumes of contact centre advisors still incentivised based on speed – typically the Average Handle Time (AHT) – CX goals are quite often . . . […]| Loyalty Magazine
Study calls for better use of APM (application performance measurement A recent survey has revealed that only 22% of companies have access to real-time metrics meaning that potentially, nearly . . . We are really sorry to say that you can’t access our premium content because you are not yet a subscriber. Already a subscriber? log-in […]| Loyalty Magazine
Environment a hugely important customer focus Playfulness, creativity and contact vital after a boring pandemic Private Domains and messaging platforms WeChat, WhatsApp and Line are becoming the next battleground for brands and loyalty.| Loyalty Magazine
Research proves value of convenience loyalty Since the onset of COVID-19, consumers have embraced convenience stores with a rigor unseen in the past. As retail experienced massive closures, shutdowns, and new operating hours, C-stores proved convenient, available and essential. Big rise in membership of C-Store . . . We are really sorry to say that […]| Loyalty Magazine
