Agent Performance Metrics Explained
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
Customer sentiment analysis enables you to uncover and measure how your customers feel about their experience with your brand.| Surveypal
