By combining the natural language capabilities and contextual understanding of LLMs with the reliability and precision of deterministic systems, organizations can deliver knowledge management solutions that are both user-friendly and trustworthy.| eGain
The future belongs to BPO providers who can seamlessly blend human expertise with AI intelligence, delivering the empathy and nuance clients expect while achieving the efficiency and consistency that drives profitability.| eGain
As we wrap up fiscal 2025, I’m excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation. Record-Breaking Quarter, Solid Foundation We closed Q4 2025 with one of our largest deals ever signed this quarter, driving total revenue to $23.2 million—up 11%...| eGain
Done right with the backing of a trusted AI knowledge hub, self-service can help slash customer service customer service cost dramatically while scaling service cost-effectively and elevating the brand| eGain
AI Co-pilots promised transformative improvements for contact centers, yet most enterprises still struggle to realize significant value| eGain
Five GenAI Use Cases in Customer Service that can be implemented within Thirty DaysThe promise of GenAI in customer service is tremendous—but realizing that promise depends on implementing it within the right framework. With a packaged AI Knowledge Hub solution, you can begin transforming your customer service operations in as little as 30 days,| eGain
This knowledge-first approach delivers the best of both worlds: the immediate appearance and function of one integrated company, with the practical flexibility to accommodate technical realities beneath the surface.| eGain
With AI set to redefine customer service, the companies that act fast will emerge as leaders in their industry.| eGain