In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
NPS as your exit survey - from the unique benefits to the discoveries you can make about improving retention using the collected data.| Retently CX
Top customer retention metrics include customer lifetime value, monthly recurring revenue, and monthly active users. Read on to see the other 4 metrics.| Woopra
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
A guide on leveraging CX surveys across the SaaS customer journey to improve user experience, increase loyalty and drive revenue growth.| Retently CX
Learn what customer lifetime value (CLV) is and how to calculate it. Discover how to use the the CLV formula to inform business decisions.| CleverTap - All-in-One Customer Engagement Platform
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Customer onboarding is more than just a set of steps to get new users up and running with your product or service; it’s a crucial touchpoint that can make or break the relationship between a customer and your company. Understanding human behavior and cognitive biases – filters through which we make decisions – can help you design an onboarding experience that not only welcomes new users, but also boosts satisfaction and builds long-term loyalty. Let’s dive into the psychology behind e...| GUIDEcx
Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences.| Retently CX
NPS is a valuable method of gathering feedback from customers to improve your product. Learn how to use NPS feedback in your product roadmap.| Retently CX
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
It‘s time to refine and streamline your SaaS client onboarding process. Here's how to get started and deliver memorable onboarding experience for your clients.| LTVplus
Want to learn how Customer Effort Score works, and how it can benefit your business? Here’s a definitive guide that will answer all your questions.| Retently CX