We’ve listed five ways marketing managers can use Net Promoter Score to more accurately track the results of their marketing campaigns.| Retently CX
Learn about Net Promoter Score (NPS), Customer Success and how to grow your business revenue by improving customer retention and decreasing churn.| Retently CX
Post-purchase surveys capture the thrill of buying; post-fulfillment surveys reveal delivery reality. Learn when to send each, what to ask, and how the duo boosts attribution, CX, and repeat sales.| Retently CX
From implementing innovative features to perfecting customer experience, we share some of the reasons behind Tesla’s high NPS score.| Retently CX
Tired of annoying pop-ups? Check how smart ecommerce brands use preference centers to reduce unsubscribes and increase repeat purchases.| Retently CX
Does your business stand to benefit by adding a Chief Experience Officer to its C level? Pretty likely - here’s all you need to know about the CXO position.| Retently CX
Get a comprehensive guide to every SaaS KPIs you should be tracking at your business.| Chargebee
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
Effort matters! Measure customer effort and drive their satisfaction with these top CES tools.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Discover 101 essential customer service statistics for 2025, that reveal key trends and insights to elevate your customer experience and drive business success.| Desk365
Get an in-depth look into the anatomy of the customer and learn how different customer types influence NPS.| Retently CX
Want to collect customer feedback without sending extra emails? Add a survey to your email signature! It’s simple, non-intrusive and super effective.| Retently CX
Learn how to calculate a good Net Promoter Score and see how it impacts business growth. Uncover the key to measuring customer loyalty and drive success.| blog.hubspot.com
Learn how to use NPS benchmarks to fuel a culture of continuous improvement, drive organizational growth, and surpass customer expectations.| www.surveysensum.com
CSAT is a survey methodology you can use to track customer satisfaction levels. Here’s a practical guide for an in-depth CSAT overview.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
Getting a high NPS score is a good start, but you should also go the extra mile and perform an in-depth survey analysis. Here are 12 pointers.| Retently CX
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
The Customer Success Manager is not a passive role. Unlike a traditional Customer Support scenario, a CSM’s goal is long-term success for their customers.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
What is Net Promoter Score℠? Find out what the NPS® is, how to calculate it, and how to use it to gain more loyal customers.| Listen360
Hiring your first customer success manager is not like hiring a PHP expert or Wordpress developer. CSMs at an early stage startup need to be generalists...| Retently CX
Learn about the power of “Thank you for your feedback” in transforming customer relations. Use these templates to improve customer loyalty.| Retently CX