Customer journey gap analysis template
A strategic tool to help you identify gaps between your current performance and desired outcomes.| Customer Success Collective
Reading Time: 7minutesThe air in India is buzzing. The shimmer of silk, the joyous sounds of merriment, and the scent of festive feasts fill the air, signaling the start of India’s grandest season. For marketers, this isn’t just a time of celebration; it’s the Great Indian Engagement Festival. From October to December (OND), your campaigns need to […] The post Master OND 2025 With The Great Indian Engagement Festival Planner appeared first on MoEngage.| MoEngage
Reading Time: 6minutesAutumn arrives…bringing with it a crisp chill and a chance for marketers to get creative with their Halloween marketing campaigns. 🍁🍂 🍁🍂 This isn’t just a holiday; it’s a cultural event that lets brands connect with their customers through playful frights and festive delights. But to truly stand out, Halloween marketing needs to be innovative […] The post Beyond Tricks & Treats: 4 Ingenious Halloween Marketing Campaigns You Should Know appeared firs...| MoEngage
Connect & Preview 2025 proved to be an even bigger and better success than last year’s amazing premier event. The day itself was all about looking ahead, connecting with our community, and showcasing the future of Commusoft. It was a great way to learn more about the progress that Commusoft and our clients have been […] The post Connect & Preview 2025: Our Biggest Community Event Yet! appeared first on Commusoft.| Commusoft
The ecosystem economy is reshaping business – by 2026, 60% of global revenue will flow through partnerships. Here’s how to make it work for you.| GTM Alliance
A strategic tool to help you identify gaps between your current performance and desired outcomes.| Customer Success Collective
Your job is to empower sales reps to engage with customers. Customer journey mapping allows you to see those touchpoints in a more meaningful context.| Customer Success Collective
For Phil Mulvenna, Managing Director of Premier Heating Solutions, the key to breaking through operational obstacles was finding the right tools to support his team and streamline operations. Over the past few years, Premier Heating Solutions – a domestic plumbing and heating company based outside of Reading – has grown from £1 million to a […] The post How Premier Heating Solutions Achieved Exponential Growth with Commusoft appeared first on Commusoft.| Commusoft
When workflow inefficiencies and juggling countless admin tasks start to weigh on your business, every process feels harder than it should. This was the challenge Premier Heating Surrey Limited faced before discovering Commusoft. Now, after over a decade of using the platform, they have revolutionised how they manage their business, enabling them to grow, streamline […] The post How Premier Heating Surrey Transformed Their Business with Commusoft appeared first on Commusoft.| Commusoft
In my organization, customer success is multiplicitous: a CSM is a product expert and a customer expert; they own renewals and product support; they function as an owner and generator of revenue.| Customer Success Collective
Dealing with angry customers isn't the most fun you can have, but we've got 10 tips to help you improve your customer service experiences.| Commusoft
Every customer success professional will be acutely aware of how important it is to get customers to use their product. A low-adoption rate is one thing, but unengaged customers left to their own devices may decide to cancel their subscription.| Customer Success Collective
There are several strategies for retaining customers (many of which we’ve written about) that can help transform your bottom line, but today we’re going to focus solely on the importance of building lasting relationships with your customers.| Customer Success Collective
A Voice of Customer (VoC) program is a systematic way to gather, analyze, and act on customer feedback. It helps you capture customers’ requirements.| Thematic
Atlassian's Mick Stapleton shares his story of the enrichment and automation of the Atlassian customer experience, and how Thematic made it possible.| Thematic
Emotional analysis of customer feedback is only valuable if it can also teach us how to provide a positive emotional experience to our customers.| Thematic
Using maintenance agreements has become the standard for businesses in the field service industry - learn how to increase revenue with them!| Commusoft
