A great customer experience doesn’t end when the deal closes—it begins. The transition from Sales to Onboarding sets the tone for the customer journey, and if mishandled, it can create confusion, frustration, and unnecessary delays. Done well, it builds trust, shortens time-to-value, and establishes your team as a reliable partner.| GUIDEcx
Why Aleyant’s 24x5 Model Outperforms “Always On” in the Web-To-Print Industry In web to print, deadlines rule. A press malfunction, software glitch, or connectivity issue can ripple through your schedule and hit your bottom line. While some providers boast 24x7 support, we’ve found that real value comes from expertise, speed, and local knowledge — not… The post Quality Over Quantity Support appeared first on Aleyant Web to Print Solutions.| Aleyant Web to Print Solutions
Last Updated on July 30, 2025 by Owen McGab Enaohwo Start your free 14-day trial of SweetProcess No credit card needed. Cancel anytime. Click Here To Try it for Free. You only get one chance to make a first impression. For most businesses, that moment happens right after a customer signs up. After you send […] The post Customer Onboarding: How To Do It Right [+Tips and Strategies from Experts] appeared first on SweetProcess.| SweetProcess
Leverage your LMS as a customer training solution and explore Litmos's best practices to boost customer adoption and business growth. Read the Litmos customer training guide today.| Litmos
After analyzing thousands of customer implementations (over 500,000 to be exact), we’ve noticed a clear pattern about what makes them successful. The teams that consistently deliver fast time-to-value obsess over clarity around who owns outcomes, when things actually happen in customer organizations, and what was truly purchased beyond the feature list. We call these the “3 W’s.”| GUIDEcx
A good onboarding tour drives users to the activation point quickly and helps users experience value. Learn how to design an onboarding experience.| Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog
Customer success teams know the struggle all too well. You launch a brilliant new onboarding process on Monday, only to watch it slowly unravel as the week’s fires demand your attention. By Friday, you’re back to fighting the same old battles. Sound familiar?| GUIDEcx
Had a client demand a feature that doesn’t exist and insist your company promised it? You’re not alone. Suddenly, you’re caught between appeasing the customer and protecting your product roadmap. The art of handling feature requests represents one of the most delicate balancing acts in customer success strategy. Master it, and you transform potential conflicts...| GUIDEcx
Customer onboarding plays a vital role in ensuring customer success and fostering long-term satisfaction and loyalty. Providing a seamless and comprehensive onboarding process leads to many positive outcomes, including accelerating time-to-value, maximizing product adoption, and reducing customer churn, among other benefits. In this blog post, we will delve into several ways your organization can maximize...| GUIDEcx
Acquiring new clients costs five times more than retaining existing ones. With new logo signings declining and sales cycles stretching 60% longer than just two years ago, maximizing customer lifetime value is critical. | GUIDEcx
Let’s face it—signing a new customer feels great, but the real victory comes when they’re fully up and running with your product. Too often, companies pour resources into winning deals, then watch helplessly as implementation stumbles, new users’ excitement fades, and that promising customer risks churn. | GUIDEcx
Your Customer Onboarding Process Doesn’t Need to be a Cost Center| GUIDEcx
