I just finished reading Bad Blood by John Carreyrou. It’s a fascinating account of the rise & fall of Theranos, the “innovative” blood testing company that mistook innovation for a public relations campaign. Besides its psychotically-focused leaders and their enablers, what struck me most about the story is Theranos’ approach to innovation: the siloed, need-to-know-basis […]| CX by Design
I’ve been thinking a lot about the time during the pandemic when schools were figuring out how to reopen—no clear...| Beta Classroom
By being human-centered, and looking externally and internally, you can fortify your business against external factors outside of your control.| CX by Design
Making Meaningful Business helps generate profits and keeps doors open. Further, businesses who keep their doors open directly impact our communities.| CX by Design
Redefine “Customer” to Build a Great Business is about viewing everyone as a customer, not just the end-user of your product or service.| CX by Design
The role of technology to improve patient experiences is the topic for this podcast with MaryAnn Monroe.| Future Healthcare Today