The CEO's Guide to M&A Due Diligence: Why You Must Examine the Support Queue - TeamSupport
M&A due diligence must include the support queue. Uncover support-driven insights on customer satisfaction, growth, and hidden risks.| TeamSupport
By Grant Stanis, TeamSupport CEO If you run a B2B SaaS company, this argument will show up on your radar sooner or later: your head of support says engineering isn’t fixing high-impact bugs fast enough, and your CTO says support is overreacting to edge cases. Both are correct — from their vantage points. However, your... The post The CEO’s Guide to Arbitrating the Support vs. Engineering Battle appeared first on TeamSupport.| TeamSupport
By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a... The post The CEO’s Onboarding Secret Weapon: Your Support Tickets appeared first on TeamSupport.| TeamSupport
The post A Letter from Our CEO appeared first on John T. Vucurevich Foundation.| John T. Vucurevich Foundation
M&A due diligence must include the support queue. Uncover support-driven insights on customer satisfaction, growth, and hidden risks.| TeamSupport
As we continue to move further into the second half of 2025, I want to share a look back at our journey so far this year and as well as lay out Yubico’s strategic path ahead. Resurgence in order growth and key segment wins While net sales declined for Q2, the end of the quarter […] The post CEO Corner: Entering the second half of 2025 with momentum appeared first on Yubico.| Yubico
Omar Acar, CEO of Raffles and Fairmont Hotels, shares how he and his hotel groups are redefining the meaning of luxury in 2025.| Haute Living
When a private equity firm acquires a company, value creation becomes the ultimate goal. Investors expect measurable growth, higher profitability, and improved operational efficiency — and quickly. While sales expansion and product innovation often steal the spotlight, there’s a powerful, overlooked growth lever that costs far less to optimize: customer support. In B2B SaaS, a... The post The Private Equity CEO’s Guide to Using Customer Support as a Value Creation Engine appeared first ...| TeamSupport
Discover the best organization structure for customer support in B2B SaaS. Learn the pros, cons, and ideal scenarios for reporting to Product, Technology, Customer Success, or Revenue leaders.| TeamSupport
