By Grant Stanis, TeamSupport CEO If you run a B2B SaaS company, this argument will show up on your radar sooner or later: your head of support says engineering isn’t fixing high-impact bugs fast enough, and your CTO says support is overreacting to edge cases. Both are correct — from their vantage points. However, your... The post The CEO’s Guide to Arbitrating the Support vs. Engineering Battle appeared first on TeamSupport.
