Metadata is often described as “data about data,” but in today’s multi-cloud reality, it is far more than that. Metadata tells enterprises where data comes from, how it is used, and whether it can be trusted.| POWR Blog
Welcome to the first post in our IDP Best Practices series. In this guide, we’ll walk through the strategic foundations for designing an Internal Developer Platform that empowers developers without sacrificing governance, security, or operational control. At Pulumi, we’ve worked with hundreds of teams facing the same core challenge: How do you give developers the infrastructure access they need, while maintaining the governance and security your organization requires? That tension is at t...| Pulumi Blog
The post What It Takes to Turn Infrastructure Automation Into a Service appeared first on Itential.| Itential
Done right with the backing of a trusted AI knowledge hub, self-service can help slash customer service customer service cost dramatically while scaling service cost-effectively and elevating the brand| eGain
T-Mobile is increasingly pushing towards a self-service model by making users use the T-Life app even during the in-store visits| Wccftech
Cloud contact center adoption has grown among large enterprises to the point where this segment now holds the largest share of the global CCaaS market. Key drivers of this transition are digital and self-service capabilities, cited as top priorities by contact center professionals in 2021. As the world grows more interconnected and customer expectations continually […] The post Digital and Self-service Are Fueling Enterprise CCaaS Adoption. Here’s Why appeared first on Servion Blog.| Servion Blog
A 2020 report from Zendesk found that 69% of customers will first try to resolve an issue themselves before talking to a human, a number that is feasibly higher now due to COVID-19. With phone lines exhausted and storefronts shut down for over a year, customers have had no choice but to become more autonomous […] The post COVID Hyper Accelerated Self-service: Here’s what organizations must do now appeared first on Servion Blog.| Servion Blog
Customers want faster, more efficient, and more personalized service – and more often than not, they want to service themselves. Automated self-service has quietly emerged as the new norm, from interactive kiosks in banks and airports to smart shopping carts to contactless check-in and check-out at hotels. The goal is to empower customers to find […] The post How automated self-service improves customer and business outcomes – Insights and examples appeared first on Servion Blog.| Servion Blog
As organizations continue to navigate the complexities of modern data environments, Dremio’s self-service capabilities offer a clear path forward, allowing businesses to unlock the full value of their data assets while maintaining control and governance. With Dremio, the future of self-service analytics is not just achievable—it’s within reach.| Dremio
Learn more about all the ways Telesign's APIs can help your business combat fraud and engage customers and how you can prevent fake accounts.| Telesign
While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist between what businesses think customers want and what consumers actually prefer| CXMToday｜Where Technology Powers Customer Experience