Share Is your ITSM implementation like a house of cards, prone to fail with the slightest disturbance? Here’s some examples: A request for change that isn’t appropriately vetted yet is implemented within the live environment. Subsequently, that implemented change results in an extended outage of a critical business system. Service interruptions are characterized by frantic … Continue reading Why your ITSM house of cards is a bad deal for your business→ The post Why your ITSM house o...| Innovative Service Management Consulting and Training: Tedder Consulting
Share In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested that organizations should “ditch those satisfaction surveys”. Instead of satisfaction surveys, I recommended that organizations should conduct face-to-face focus group meetings. Focus group meetings drive a human-to-human discussion which typically uncovers insights into improvement opportunities. When … Continue reading Are your improvement efforts starving for continuous fee...| Innovative Service Management Consulting and Training: Tedder Consulting
Share “In the business world, the rear-view mirror is always clearer than the windshield.” Sadly, this 1991 Warren Buffet quote applies to many ITSM implementations. Why? Because the focus of those ITSM implementations is on what has happened, instead of what is happening. Think about it. Our respective businesses are focused on the view through … Continue reading Is your ITSM approach looking through the windshield…or at the rear-view mirror?→ The post Is your ITSM approach looking...| Innovative Service Management Consulting and Training: Tedder Consulting
Share There is no question that AI-enabled technologies have the potential for significant positive impact for organizations overall, and for ITSM specifically. This recent TechTarget article highlights a number of positive business impacts resulting from the adoption of AI-enabled technologies, such as new capabilities and business model expansion, better quality, more innovation, and personalized customer … Continue reading Five critical steps for making a good AI/ITSM decision→ The p...| Innovative Service Management Consulting and Training: Tedder Consulting
Share A few years ago, I was invited to conduct an ITSM assessment for an organization. While the request itself wasn’t unusual, it was unusual in that I had conducted an ITSM assessment for that same organization a few years prior. The IT leadership of the organization had not changed over that time, apart from … Continue reading Nothing will change. Unless you change.→ The post Nothing will change. Unless you change. first appeared on Service Management Consulting and Training: Tedd...| Service Management Consulting and Training: Tedder Consulting
Share There’s no question that introducing AI capabilities can have a dramatic impact on IT Service Management (ITSM). Done well, AI adoption will free up ITSM professionals to do the work for which humans are uniquely qualified, like critical thinking, contextual understanding, and creative problem-solving. Furthermore, AI will enable organizations to realize many of the … Continue reading Three AI truths with IT Service Management→ The post Three AI truths with IT Service Management f...| Service Management Consulting and Training: Tedder Consulting