Technological evolution has radically transformed the customer service landscape, introducing mobile apps that enable agents to operate with maximum efficiency regardless of their physical location. Modern mobile platforms offer advanced features to ensure business continuity and optimal performance. The evolution of the mobile contact center: from traditional telephony to integrated apps Mobile apps for contact […] L'articolo Contact center mobile app: advanced features for agents on the g...| XCALLY
Discover how to use XCALLY Dispositions to optimize your contact center’s customer-driven strategy.| XCALLY
Oggi la capacità di analizzare e classificare efficacemente ogni interazione con i clienti rappresenta un fattore determinante per il successo di qualsiasi contact center. Le dispositions emergono come strumento strategico fondamentale per trasformare i dati delle chiamate in insights, permettendo alle aziende di adottare un approccio realmente customer-driven. Questo articolo esplora come XCALLY rivoluzioni la […] L'articolo Come migliorare la tua strategia in modo customer-driven utilizz...| XCALLY
Can Verizon Consumer Group CEO Sowmyanarayan Sampath improve customer care?| RCR Wireless News
Scopri come XCALLY garantisce la piena conformità al GDPR con funzionalità avanzate per la sicurezza dei dati, crittografia delle chiamate, gestione delle password e protocolli sicuri.| XCALLY
Scopri come implementare un efficace customer service su WhatsApp con esempi pratici e soluzioni omnicanale per migliorare la customer experience.| XCALLY
Contact center AI, in che modo l'uso dell'intelligenza artificiale sa rivoluzionando l'approccio alla customer care?| XCALLY
Explore if 24/7 customer support worth it for your business or not? Learn different strategies and if your business is eligible for around the clock customer support.| BetterDocs
Learn how to improve your company's client engagement through innovative strategies and advanced technology solutions such as XCALLY.| XCALLY
Esplora il mondo del Customer Experience Management e scopri come XCALLY può ottimizzare la gestione del tuo call center e migliorare la CX.| XCALLY
March 10, 2025 - Learn in this case study how INGO has leveraged XCALLY's capabilities for its solution provider services.| XCALLY
A cosa serve il quality monitoring nei call center? Scopri come XCALLY integra la quality analysis per migliorare la customer experience.| XCALLY
Scopri in questo case study come XCALLY abbia permesso a Lombarda Motori di migliorare la propria customer experience tramite WhatsApp.| XCALLY
Febbraio 12, 2025 - Scopri l'importanza del customer service per il successo aziendale. Approfondisci strategie, vantaggi e strumenti per migliorare il servizio clienti nella tua azienda.| XCALLY
Scopri in che modo il plugin di XCALLY Live Call Translator sia stato utilizzato per supportare le vittime di violenza di genere.| XCALLY
Scopri quali siano le customer satisfaction strategies più efficaci e come utilizzarle al meglio grazie al supporto di XCALLY.| XCALLY
“You had me at hello” is every brand’s aspiration for great customer experience. The experience you give your customer the first time they reach out to you is always a make-or-break scenario. If you make it, then you have gained a customer for life, well almost. You just cannot let your guard down. You must […] The post Get Your Customer At “Hello” By Going The Extra Mile appeared first on Servion Blog.| Servion Blog
NOW IS THE TIME TO FOCUS ON JANUARY BOOKINGS SO YOU START 2023 WITH A FULL CALENDAR! I know you're busy right now, and you've probably got more on your plate than usual with all of the holiday prep, school programs, events, etc. But taking some time now to focus on your business will pay huge dividends […] The post Start 2023 Strong by Booking Now! first appeared on Step Into Success.| Step Into Success
WE'RE IN THE HOME STRETCH OF THE HOLIDAY SELLING SEASON. END IT WITH A BANG!You have about two more weeks to cash in on the holiday season momentum in your business and there are a few things you can do right now that will make a huge difference. During this training, I talked about:How to book […] The post Last Minute Holiday Sales Ideas first appeared on Step Into Success.| Step Into Success
EVERYBODY LOVES A HOLIDAY PARTY AND A HOLIDAY OPEN HOUSE IS EASY, FUN, AND A POWERFUL BUSINESS TOOLSince you party for a living, it might seem like a no-brainer that you'd throw a holiday party for your customers and former hosts. But I find most direct sellers don't make time to do this, and they […] The post Plan a Holiday Open House first appeared on Step Into Success.| Step Into Success
Want to empower your sales, support and marketing teams at the same time? Here's how the Sprout Social + Salesforce integration can help.| Sprout Social
How we engage, train and motivate our people at all levels & roles says alot about who we are & what we are aiming to achieve. This is a casestudy on how not to| RapidBI
This article explains what omnichannel customer service software is and how XCALLY enables customer interactions from all channels to be managed in a simple and integrated way, thereby improving the user experience.| XCALLY
Learn about the crucial role of the Customer Service Quality Analyst in improving customer service quality and how XCALLY makes use of them for its omnichannel suite.| XCALLY
Learn how XCALLY's real time monitoring can improve operational efficiency and the quality of your interactions by providing complete and immediate control over the progress of activities.| XCALLY
