How Contact Center Technology Is Transforming the Customer Experience
It always starts with a moment.| Harte Hanks
La differenza tra un customer service che fatica a rispettare gli SLA e uno che li supera costantemente spesso non sta nel numero di agenti, ma in come questi vengono gestiti. Nel settore BPO, dove ogni cliente porta con sé dinamiche di traffico diverse, competenze specifiche e KPI da rispettare, la flessibilità operativa non è […] L'articolo Come un BPO ha migliorato SLA e costi con XCALLY Queue Manager proviene da XCALLY.| XCALLY
Launching a new product is one of the most exciting—and challenging—moments for any business. The potential is enormous, but so are the stakes: time, resources, and reputation are all on...| Harte Hanks
It always starts with a moment.| Harte Hanks
| Harte Hanks
Discover how to use XCALLY Dispositions to optimize your contact center’s customer-driven strategy.| XCALLY
Can Verizon Consumer Group CEO Sowmyanarayan Sampath improve customer care?| RCR Wireless News
Scopri come XCALLY garantisce la piena conformità al GDPR con funzionalità avanzate per la sicurezza dei dati, crittografia delle chiamate, gestione delle password e protocolli sicuri.| XCALLY
Esplora il mondo del Customer Experience Management e scopri come XCALLY può ottimizzare la gestione del tuo call center e migliorare la CX.| XCALLY
March 10, 2025 - Learn in this case study how INGO has leveraged XCALLY's capabilities for its solution provider services.| XCALLY
A cosa serve il quality monitoring nei call center? Scopri come XCALLY integra la quality analysis per migliorare la customer experience.| XCALLY
Scopri in questo case study come XCALLY abbia permesso a Lombarda Motori di migliorare la propria customer experience tramite WhatsApp.| XCALLY
Febbraio 12, 2025 - Scopri l'importanza del customer service per il successo aziendale. Approfondisci strategie, vantaggi e strumenti per migliorare il servizio clienti nella tua azienda.| XCALLY
Scopri in che modo il plugin di XCALLY Live Call Translator sia stato utilizzato per supportare le vittime di violenza di genere.| XCALLY
Scopri quali siano le customer satisfaction strategies più efficaci e come utilizzarle al meglio grazie al supporto di XCALLY.| XCALLY
NOW IS THE TIME TO FOCUS ON JANUARY BOOKINGS SO YOU START 2023 WITH A FULL CALENDAR! I know you're busy right now, and you've probably got more on your plate than usual with all of the holiday prep, school programs, events, etc. But taking some time now to focus on your business will pay huge dividends […] The post Start 2023 Strong by Booking Now! first appeared on Step Into Success.| Step Into Success
WE'RE IN THE HOME STRETCH OF THE HOLIDAY SELLING SEASON. END IT WITH A BANG!You have about two more weeks to cash in on the holiday season momentum in your business and there are a few things you can do right now that will make a huge difference. During this training, I talked about:How to book […] The post Last Minute Holiday Sales Ideas first appeared on Step Into Success.| Step Into Success
EVERYBODY LOVES A HOLIDAY PARTY AND A HOLIDAY OPEN HOUSE IS EASY, FUN, AND A POWERFUL BUSINESS TOOLSince you party for a living, it might seem like a no-brainer that you'd throw a holiday party for your customers and former hosts. But I find most direct sellers don't make time to do this, and they […] The post Plan a Holiday Open House first appeared on Step Into Success.| Step Into Success
Want to empower your sales, support and marketing teams at the same time? Here's how the Sprout Social + Salesforce integration can help.| Sprout Social
This article explains what omnichannel customer service software is and how XCALLY enables customer interactions from all channels to be managed in a simple and integrated way, thereby improving the user experience.| XCALLY
Learn about the crucial role of the Customer Service Quality Analyst in improving customer service quality and how XCALLY makes use of them for its omnichannel suite.| XCALLY
Learn how XCALLY's real time monitoring can improve operational efficiency and the quality of your interactions by providing complete and immediate control over the progress of activities.| XCALLY
