Trying to improve your user design? Or perhaps you want to reduce churn? Understanding aha moments can help. This article dives into some examples of companies’ aha moments and explains how to find your product aha moment.| Product-Led Alliance | Product-Led Growth
Successful onboarding of customers to your SaaS product is essential in a number of ways. Successful onboarding is dependent on a number of factors, namely: the ease of use (user-friendliness) and the speed at which one can receive results.| Product-Led Alliance | Product-Led Growth
AI enables companies to tailor the onboarding process to each user's unique needs and preferences. By collecting and analyzing individual behavior and interaction data, AI can make recommendations that guide users to relevant features or resources.| Product-Led Alliance | Product-Led Growth
For a product-led company, dogfooding is the act of team members personally testing the digital products they offer to customers. It involves experiencing the product's quality, anticipating potential issues, and exploring pitfalls.| Product-Led Alliance | Product-Led Growth
Onboarding is an essential part of creating great customer experiences - as the saying goes, first impressions last.| Product-Led Alliance | Product-Led Growth
User-centered design (UCD) and design thinking aren't mere buzzwords; they represent holistic approaches that revolve around understanding, empathizing with, and innovating for users.| Product-Led Alliance | Product-Led Growth
Customer support is the process of assisting customers so that they can use a company’s products or services. Like its sister, customer success, it’s the backbone of any business and a crucial part of any CRM or brand experience strategy.| Product-Led Alliance | Product-Led Growth
The customer journey aims to understand the point of view of the customer and how they experience an organization. They enable understanding of any pain points, how the consumer arrived at these points, and reveal opportunities for intervention.| Product-Led Alliance | Product-Led Growth
We’ve got the 10 best metrics for customer retention, all organized in one neat list for you to browse through.| Product-Led Alliance | Product-Led Growth
When you empower your employees, you give them a sense of authority and autonomy to make the customer experience the best it can be. Think of it as giving your employees the right tools to handle customer interactions quickly and smoothly.| Product-Led Alliance | Product-Led Growth
Product-led onboarding is the process of guiding new users through a product in a way that demonstrates its core value quickly and effectively, relying on the product itself to drive user understanding and engagement.| Product-Led Alliance | Product-Led Growth
A new wave of progress is sweeping through product management - design thinking. Whether you’ve heard of it or not, design thinking is a great tool for any PM to have in their belt. Improving focus on the user and innovation - what more could you ask for in a product management process?| Product-Led Alliance | Product-Led Growth
Customer success is all about ensuring your customers achieve their desired outcomes while using your product. For product managers, this means designing features, workflows, and experiences that empower users to meet their goals effortlessly.| Product-Led Alliance | Product-Led Growth
Community-led growth (CLG) is a business strategy that leverages a company’s user base to foster engagement, build advocacy, and drive organic customer acquisition.| Product-Led Alliance | Product-Led Growth
