The meaning of the word ‘cloud’ has changed over the last decade. It has become synonymous to storage, computing, technology, databases, analytics and so much more. With customers at the forefront and expecting information constantly, enterprises need to step up and migrate to a technology that can stay ahead of the complex competitive environment. That’s […] The post Six Ways Cloud Contact Centers Can Improve Agent Experience appeared first on Servion Blog.| Servion Blog
It’s 2019, and companies are no longer competing on products or pricing but on the type of experience they are delivering across customer journeys. Raise your hand, if you have ever paid a premium for a better experience. You are not alone, according to a Customer Experience Impact report by Harris Interactive/RightNow, because almost 9 […] The post Four Critical Contact Center KPIs For Customer Experience Success In 2019 appeared first on Servion Blog.| Servion Blog