It’s 2019, and companies are no longer competing on products or pricing but on the type of experience they are delivering across customer journeys. Raise your hand, if you have ever paid a premium for a better experience. You are not alone, according to a Customer Experience Impact report by Harris Interactive/RightNow, because almost 9 […] The post Four Critical Contact Center KPIs For Customer Experience Success In 2019 appeared first on Servion Blog.
