It’s 2019, and companies are no longer competing on products or pricing but on the type of experience they are delivering across customer journeys. Raise your hand, if you have ever paid a premium for a better experience. You are not alone, according to a Customer Experience Impact report by Harris Interactive/RightNow, because almost 9 […] The post Four Critical Contact Center KPIs For Customer Experience Success In 2019 appeared first on Servion Blog.| Servion Blog
The world is changing and with each passing moment, the changes are manifold. With smarter technology, customer behavior is becoming dynamic. According to eMarketer, “internet adoption will surpass the halfway mark in 2018, when 51.1% of the world’s population will go online.” The growing adoption of the internet has led to changes in customer attitude. […] The post 9 Reasons Why You Need To Consider Live Chat appeared first on Servion Blog.| Servion Blog