For CX and Operations leaders, understandingcustomer churn risk is essential to proactively address issues before customers leave. Your contact center is on the front lines of customer interactions, so it logs many leading indicators of churn and has levers to influence retention through service quality.| The Modern Contact Center Blog
Learn about the financial impacts of customer churn, both direct and indirect costs, and why retaining customers is more cost-effective than acquiring new ones.| blog.miarec.com
AI-powered conversation intelligence redefines Voice of the Customer by providing automatic CX KPIs and score such as NPS, CSAT, NES and more.| blog.miarec.com