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Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX
https://blog.miarec.com/voice-of-customer-using-ai-measure-cx
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Tagged with:
conversation intelligence
ai assist
automated quality management
metrics & kpis
AI-powered conversation intelligence redefines Voice of the Customer by providing automatic CX KPIs and score such as NPS, CSAT, NES and more.
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