By Jessica Hoffman, Senior Project Lead, Customer Experience & Contact Centers Artificial intelligence (AI) is no longer a futuristic concept—it’s a present-day reality reshaping industries, redefining roles, and challenging organizations to evolve. From predictive analytics and generative AI to intelligent forecasting and agent assist tools, AI is transforming how we work, interact, and make decisions. […] The post AI Won’t Replace You—But People Using AI Will first appeared on Nor...| Northridge Group
The Situation An international manufacturing company with retail locations worldwide reached out to The Northridge Group for help. The parent company was experiencing a great deal of growth, and as a result, their regional hubs were going to be held to a higher revenue goal. To achieve these new goals, leadership needed to determine how […] The post How NRG Helped an International Manufacturer Prepare for Growth first appeared on Northridge Group.| Northridge Group
I have spent over 35 plus years in corporate America and have been fortunate to serve as an executive for a Fortune 50 company for many of those years. Throughout my career, I've encountered both good and bad bosses, worked with large and small teams, and taken on various roles and lateral moves that wouldn't fit on my resume. I've worked in nearly all regions of the country and numerous subsidiaries. Each experience provided life lessons, teaching me how to navigate new situations and challe...| Northridge Group