By Jessica Hoffman, Senior Project Lead, Customer Experience & Contact Centers Artificial intelligence (AI) is no longer a futuristic concept—it’s a present-day reality reshaping industries, redefining roles, and challenging organizations to evolve. From predictive analytics and generative AI to intelligent forecasting and agent assist tools, AI is transforming how we work, interact, and make decisions. […] The post AI Won’t Replace You—But People Using AI Will first appeared on Nor...
