(Enjoy reading my 1,000th blog post!) A brand refresh is not about swapping out logos, updating colors, or chasing design trends. At its core, a refresh must honor the strategic heartbeat of your business: culture, experience, and authenticity. Those truths haven’t changed since I first wrote about this in 2020, but everything around them has. […] The post How to Refresh Your Brand Without Losing Customer Trust appeared first on CX Journey™.| CX Journey™
To compete in today's competitive business environment, we need to reposition employee experience as a strategic priority, a leadership function, and a system orchestrated by HR.| CX Journey™
Let's debunk 10 myths about employee experience to set leaders straight on the facts - and on the path to designing a better employee experience.| CX Journey™
People often ask how my thinking and my writing have evolved over time. Fair question - one that reflects the natural progression of my career and my perspective.| CX Journey™