Although very useful for less complex requests, self-service tools are not always enough to resolve queries. The same is true for agents handling complex calls, unless they have backup from experts! Odigo Extended Contact Center™ rethinks internal and external contact center communication to offer your customers all the expertise they need. We explain how in this blog! The post Your employees are your biggest asset thanks to Odigo Extended Contact Center™ appeared first on www.odigo.com.| www.odigo.com
Every year brings its share of changes and challenges for the customer service sector, 2024 is no different. With ever-increasing customer demands, contact centers are having to adapt, not only in their methods but also in the way they recruit and train agents in a sector that employs nearly 3 million people in the US. The post Contact center roles are adapting to market needs appeared first on www.odigo.com.| www.odigo.com
AI is everywhere, but is it living up to contact center expectations? Find out why AI orchestration delivers the full benefits of AI even on traditional channels. The post Design exceptional customer journeys with AI orchestration appeared first on www.odigo.com.| www.odigo.com
When your Contact Centre as a Service (CCaaS) solution provider is also your telecom provider, quality service and compliance with contact center regulations become simpler. Discover how you can concentrate on customer experience not red tape. The post Simplify telecom connection and contact center regulations with Odigo appeared first on www.odigo.com.| www.odigo.com