Although very useful for less complex requests, self-service tools are not always enough to resolve queries. The same is true for agents handling complex calls, unless they have backup from experts! Odigo Extended Contact Center™ rethinks internal and external contact center communication to offer your customers all the expertise they need. We explain how in this blog! The post Your employees are your biggest asset thanks to Odigo Extended Contact Center™ appeared first on www.odigo.com.
