Leaders charged with righting foundering organizations often claim “the culture is broken.” However, just as you cannot fix people, experience tells me that focusing on fixing a culture is a fool’s errand. Instead, focus on these nine issues: The post Nine rules turnaround leaders can live by that don’t involve ‘fixing the culture’ appeared first on Management Excellence by Art Petty. Related Stories Scale your impact as a manager—six areas where you need to do the...| Management Excellence by Art Petty
For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. Here are some examples—good or bad—of the management system in action. The post The Management System Creates the Customer Experience—Observations in Excellence and Othe...| Management Excellence by Art Petty