Across the legal industry, competition for clients has never been fiercer. Growth isn’t being driven by billable hours anymore – it’s being driven by client experience in law firms. The firms that prioritise law firm CX are the ones building loyalty, securing referrals, boosting client retention and translating relationships into profitability. Many law firms are… The post Maximising law firm CX: The path to long-term growth appeared first on Beaton.| Beaton
Understanding what a customer needs compared to what a customer wants can be two very different things. In the competitive landscape of B2B professional services, understanding client needs can be the difference that puts your firm ahead. Any of your competitors can offer a service. Truly understanding customer needs requires going beyond delivering a service… The post Understanding customer needs in B2B professional services appeared first on Beaton.| Beaton
WASHINGTON, July 29, 2025 /PRNewswire/ — BARE International announced new AI-powered text and emotion analytics, enhancing its Business Intelligence capabilities to deliver real-time customer insights and smarter decision-making. In the ever-evolving world of customer experience (CX), staying ahead requires more than just data; it needs intelligent action. Our Business Intelligence (BI) team is redefining how […] The post Beyond Words: AI-Powered Insights That Read Between the Lines app...| BARE International