Across the legal industry, competition for clients has never been fiercer. Growth isn’t being driven by billable hours anymore – it’s being driven by client experience in law firms. The firms that prioritise law firm CX are the ones building loyalty, securing referrals, boosting client retention and translating relationships into profitability. Many law firms are… The post Maximising law firm CX: The path to long-term growth appeared first on Beaton.
