Customer support teams juggle a tough mix of urgent issues, frustrated customers, and relentless feedback. But too often, that feedback arrives after the fact—when it’s too late to act on it. In our latest Connect webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Product Manager for Integrations and API, to tackle […] The post Webinar recap: Turning support feedback into action—fast appeared first on Alchemer.| Alchemer
Whether it’s a missed grocery delivery, an out-of-stock notification, or a clunky return process, today’s shoppers aren’t just giving feedback—they’re watching how fast you respond. And that response window? It’s shrinking. According to recent research, 90% of customers expect a resolution in 10 minutes or less. In the world of grocery, e-commerce, and auto retail, […] The post Speed wins: How real-time feedback routing drives retail loyalty appeared first on Alchemer.| Alchemer
Every product launch, service ticket, and update is under the microscope of customer scrutiny. And customers are telling you how they feel at every step. The challenge? Turning that feedback into fast, meaningful action. Many tech companies do a great job collecting feedback. They drop in-app prompts, run NPS surveys, and follow up with customers […] The post Why manual feedback workflows are costing you time (and customers) appeared first on Alchemer.| Alchemer