What women want: Key trends shaping female clients’ expectations in professional services | Beaton
Discover how understanding gender buyer behaviour can enhance your B2B marketing strategies and improve client retention.| Beaton
Across the legal industry, competition for clients has never been fiercer. Growth isn’t being driven by billable hours anymore – it’s being driven by client experience in law firms. The firms that prioritise law firm CX are the ones building loyalty, securing referrals, boosting client retention and translating relationships into profitability. Many law firms are… The post Maximising law firm CX: The path to long-term growth appeared first on Beaton.| Beaton
Discover how understanding gender buyer behaviour can enhance your B2B marketing strategies and improve client retention.| Beaton
The Beaton Benchmarks survey measures the attributes of your firm’s service and performance that matter most to clients. Our measurement model is built around 16 attributes – asking clients about things like how responsive you are, whether they understand your business, and how easy you are to deal with. We use the client ratings on…| Beaton
