In the world of B2B support, efficiency is everything. Every extra minute an agent spends digging for information or asking a customer to repeat themselves doesn’t just slow down the interaction—it chips away at trust and satisfaction. That’s why Average Handle Time (AHT) remains one of the most closely monitored metrics in customer support. But... The post Reducing Average Handle Time in Call Centers: Smart Tools for B2B Support Teams appeared first on TeamSupport.| TeamSupport
If you want to deliver standout customer service in B2B, one of the smartest moves you can make is connecting your CRM system with your customer support platform. When the two work together, your support team gets a full picture of the customer—past interactions, purchase history, preferences—everything they need to provide faster, more personal, and... The post CRM Integration with Customer Support Platforms: Why It’s a Game-Changer for B2B Success appeared first on TeamSupport.| TeamSupport