Always, I repeat, always tell your customer that he or she made a wonderful decision to buy and you appreciated their business. Many buyers are nervous and have second thoughts about whether they have bitten off more than they can chew.| Joe Girard
You must remember that your job isn’t simply to go from sale to sale, putting all of your effort into developing new customers—you must make the time to take care of your existing customers. When you give steady reliable service and keep in constant contact with your customer, whenever a problem does occur, you can work with him to solve it.| Joe Girard