The future belongs to BPO providers who can seamlessly blend human expertise with AI intelligence, delivering the empathy and nuance clients expect while achieving the efficiency and consistency that drives profitability.| eGain
Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Daan Hannessen, Global Head of Knowledge Management at Shell. He has over 20 years experience in Knowledge Management for large knowledge-intensive organizations in Europe, Australia, and the USA, … Continue reading The post Knowledge Cast – Daan Hannessen, Global Head of Knowledge Management at Shell – Semantic Layer Symposium Series appeared first on Enterprise Knowledge.| Enterprise Knowledge
Collabwriting simplifies knowledge management by aligning with the PARA method. It helps you organize and collaborate on information effectively, making it easy to stay productive and focused on your tasks and projects.| Collabwriting
Learn why knowledge hoarding hurts productivity and how to foster a culture of knowledge sharing in your team.| Collabwriting
Enterprise Knowledge’s Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Ben Clinch, Chief Data Officer and Partner at Ortecha and Regional Lead Trainer for the EDM Council (EMEA/India). He is a sought-after public speaker and thought leader in … Continue reading The post Knowledge Cast – Ben Clinch, Chief Data Officer & Partner at Ortecha – Semantic Layer Symposium Series appeared first on Enterprise Knowledge.| Enterprise Knowledge
The Challenge A radiopharmaceutical imaging company faced challenges in monitoring patient statistics and clinical trial logistics. A lack of visibility and awareness into this data hindered conversations with leadership regarding the status of active clinical trials, ultimately putting clinical trial … Continue reading The post Data Quality and Architecture Enrichment for Insights Visualization appeared first on Enterprise Knowledge.| Enterprise Knowledge
As organizations race to adopt AI, implement advanced analytics, or embed new knowledge management (KM) strategies into their ways of working, the way they capture, organize, and transform knowledge becomes the foundation for success. While many organizations invest heavily in … Continue reading The post What is a KM Operating Model and Why You Need One appeared first on Enterprise Knowledge.| Enterprise Knowledge
The extent to which a company makes use of the collective insights and expertise that it accumulates over time—what we refer to as institutional knowledge—can significantly impact operational performance. When successfully captured and made easily accessible to employees (and to … Continue reading The post Using Knowledge Management to Prevent Bottlenecks and Disrupted Operations – A Case Study appeared first on Enterprise Knowledge.| Enterprise Knowledge
Does AI have a place in training the next generation of practitioners, or does it do more harm than good? Knowledge management experts weigh in.| Briefing
AI is rapidly reshaping the landscape of knowledge management (KM), promising new opportunities for KM but also raising many complex questions.| Digital Workplace Group
Traditional learning and development programs have long served as the backbone of employee onboarding and ongoing education. However, in today’s rapidly evolving workplace, L&D teams are facing unprecedented challenges that require innovative solutions. The answer lies not in replacing traditional training, but in complementing it with AI-powered knowledge management systems that deliver real-time, contextual guidance...| eGain
EK's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Dawn Brushammar, Independent Knowledge Management Consultant.| Enterprise Knowledge
EK's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Paco Nathan, Principal DevRel Engineer at Senzing.| Enterprise Knowledge
ILTACON 2025 brought together legal technology leaders at a pivotal moment. Excitement about the possibilities of AI Search in the legal sector has been dialed up to 11 all year, but this is the event that officially locked it in: firms are done with AI in theory, and all eyes are focused on moving from [...] The post ILTACON 2025 Wrap-Up: Practical Insights on AI, Knowledge Management, and Copilot appeared first on BA Insight.| BA Insight
This year, ILTACON provided a dynamic platform for forward-thinking discussions at the Upland BA Insight & ClearPeople Customer Roundtable, where I had the pleasure of sitting down for “real talk” with industry leaders shaping the transformation of legal knowledge management (KM) and IT strategies. During the customer roundtable, conversations with legal leaders confirmed a [...] The post 2025 ILTACON BA Insight + ClearPeople KM Roundtable Recap: Real Talk on Legal AI Enablement ap...| BA Insight
Discover how OTG Consulting uses Krista AI to power 'Tech Genius,' a conversational knowledge agent that delivers AI insights to CTOs and CIOs, boosts client engagement, and frees consultants to focus on high-impact strategy.| Krista AI
Effective internal communication and knowledge sharing has become very important for organizations of all sizes. This is especially true for startups, freelancers, and small businesses operating in remote or hybrid work environments. A well-implemented wiki tool (internal knowledge base) serves as a central hub where teams can collaboratively document processes, answer questions, and access information […] The post 5 Best Wiki Tools for Team Knowledge Sharing appeared first on Klutch.| Klutch
Executive Summary Financial services organizations face an unprecedented regulatory landscape, with compliance failures resulting in billions in fines annually. The integration of artificial intelligence technologies has created new opportunities for efficiency while simultaneously introducing novel compliance challenges. This white paper examines how intelligent knowledge management systems, anchored by a single source of truth (SSOT), serve...| eGain
At the Knowledge Summit Dublin, Lulit Tesfaye and Jess DeMay presented “The Evolution of Knowledge Management (KM) & Organizational Roles: Integrating KM, Data Management, and Enterprise AI through a Semantic Layer.”| Enterprise Knowledge
Discover best practices to improve your corporate wiki, boost team collaboration, and drive knowledge sharing across your organization.| Klutch
LegalTech Talk 2025 offered more than just sessions and seminars; it created an environment that encouraged engagement at every turn.| BA Insight
TLDR: Here is a simplified diagram of how I keep reading articles, books, and other materials without overwhelming myself or having a never-ending pile of to-read items. In this blog post, I will go into the details of each part of the workflow, the tools I currently use, the alternatives I have tried, why they work for me, and what I can improve in the process. Feel free to use the above table of contents to jump to the section that is more interesting to you.| Saeed Esmaili
Tana and Obsidian are both awesome. But not for everyone. Here are the reasons why I choose Obsidian over Tana| Sébastien Dubois
Discover how to improve knowledge centered support with clear content. Help users resolve issues faster and reduce support costs. The post How to Build a Content Strategy for Effective Knowledge Centered Service appeared first on Acrolinx.| Acrolinx
The boxes are unpacked, the books are on the shelves, both real and virtual, and the library is open for business in the new Root Hall at the U.S. Army War College. Greta Braungard and Heather Goyette are back in the studio with podcast host Ron Granieri to talk about everything they do to help students and faculty find the information they need. Whether it's the physical stacks or the digital ones, the new Knowledge Commons is the heart of academic research at the War College, and a great de...| A Better Peace: The War Room Podcast
It's back-to-school time across the United States, and it's no different here at the U.S. Army War College. What's different this year is that the resident class of academic year 2024 will arrive at a brand new academic facility, dubbed the new Root Hall by faculty and staff. It's a beautiful building with every detail designed around facilitating the education of leaders today and well into the future. And of course, you can't have a school without a library, but this isn't the library you r...| A Better Peace: The War Room Podcast
Each tool solves a different kind of problem. What matters most is picking the one that solves yours.| Collabwriting
Your brain wasn't built to manage 50 tabs. Here's how to offload your research into a system that makes thinking easier.| Collabwriting
Stop losing insights in endless tabs, bookmarks, or Slack chats. Build an organized, searchable knowledge base with Collabwriting.| Collabwriting
This knowledge-first approach delivers the best of both worlds: the immediate appearance and function of one integrated company, with the practical flexibility to accommodate technical realities beneath the surface.| eGain
Introduction: The Dawn of a New System of Record Enterprise architecture has historically centered around critical systems of record—ERP for financial data, CRM for customer relationships, HCM for employee information. These foundational platforms have powered enterprise operations for decades, establishing the guardrails and frameworks that enable reliable business processes. Today, we stand at the cusp...| eGain
eGain’s leading AI knowledge platform tackles this problem systematically with GenAI, based on a fundamental insight: knowledge flows naturally through conversation and collaboration| eGain
In the emerging knowledge economy, AI-powered KCS implementation may well be the difference between market leadership and obsolescence| eGain
The KCS-verified edition of the eGain AI Knowledge Hub, working in conjunction with the eGain AI Agent, offers a comprehensive solution for organizations looking to transform their knowledge management strategies| eGain
See how a global manufacturer solved complex knowledge access with a custom AI assistant. This case study covers empowering staff with instant answers to reduce delays and expert overload.| Krista AI
ILTA EVOLVE 2025 showed us that AI is moving from theory to real-world implementation in legal workflows. Here are a few takeaways.| BA Insight
Picture this: it’s 9:00 a.m., and your team gathers for the daily stand-up. A question arises about handling a customer complaint, and suddenly everyone’s scrambling, digging through emails, chats, and a cluttered company wiki filled with outdated or conflicting info. Time is wasted, frustration builds. Sound familiar? This is a common problem when knowledge management […] The post Corporate Wiki vs. Knowledge Base: Which One is Right for You? appeared first on Klutch.| Klutch
KM&I underscored the potential of AI-enabled content & highlighted the importance of human-centered design, planning, & implementation.| BA Insight
AI platform comparison: Make the right choice for your AI strategy. Explore Copilot for 365, Copilot Studio, and Azure Open AI Studio.| BA Insight
BA Insight explores whether you should opt for a pre-built enterprise content search solution or embark on a journey to develop one.| BA Insight
What is an SOP generator? Find out how AI can streamline your business processes and see why Taskade is the go-to tool for effortless SOP creation.| Taskade Blog
...the recent merger of two prominent companies in the semantic web space, Semantic Web Company and Ontotext, now operating as Graphwise.| Enterprise Knowledge
Take the guesswork out of organizational skills as we identify the ten must-have ones for today's workplace.| MyHub Intranet Solutions
Discover the top 7 TextPie alternatives for managing canned responses. Boost your productivity & streamline customer support with these tools.| Klutch
Joe Hilger speaks with Matthieu Besozzi, Head of North America at Linkurious. Linkurious is a leading provider of graph intelligence...| Enterprise Knowledge
Are you looking for Kipwise alternatives? We have collected the best knowledge management tools that you can find in the market today!| Klutch
Knowledge management tools were developed to enhance team productivity. If you like Tettra, you'll surely like these Tettra alternatives.| Klutch
Here is a list of Guru Alternatives (GetGuru alternatives) and, at the same time, an online collaboration tool and company knowledge base.| Klutch
Typedesk is one of the leaders in knowledge base software. Let's explore the best Typedesk alternatives if you're not satisfied with it yet.| Klutch
Unlock the power of Knowledge Management in HR: Fundamentals, best practices, and technology's role for enhanced efficiency and satisfaction.| PeopleSpheres
Many people quickly become overwhelmed when they get started with note-taking and knowledge management. Here's how to avoid that.| Sébastien Dubois
Introduction Knowledge is one of the most valuable assets in an organization. Yet, many companies do not think strategically about their organizational| Digital Workplace Group
Everyone knows that two heads are better than one. Most businesses already encourage idea sharing at work.| MyHub Intranet Solutions
Discover CustomGPT's Citations/Sources feature—revolutionizing enterprise search with transparency, trust, and efficient knowledge management.| CustomGPT
Knowledge is power and knowledge shared is even more powerful. Find out the benefits of a digital knowledge management system for employees.| MyHub Intranet Solutions
Smoothly capture and share your organization’s knowledge with our 6-step knowledge transfer process. Includes a free, customizable template.| MyHub Intranet Solutions
Follow our foolproof guide to creating step-by-step instructions to complete a specific task associated with user onboarding, standard operating procedures, and training manuals.| The Change Management Blog
A Briefing written for Foundation Software Group I have long been a fan of Foundation Software Group. I remember seeing their platform with a consulting colleague the first time in... The post The Need for a Data Platform to Improve Law Firm Business + Practice appeared first on Prism Legal.| Prism Legal
Live post of Microsoft's approach to moderninzing law practice with systematic innovation through design acceleration, working with Bold Duck| Prism Legal
We explore practical tips on how to master PKM in order to start getting insights out of information to drive impact| Jesal Gadhia
Learn how to use knowledge base software to capture and share essential tacit knowledge within your teams for business growth| Klutch
Knowledge base vs FAQs. Compare the pros and cons to make the right decision for your customer support strategy.| Klutch
