Use the contact center maturity model to learn how organizations can adopt AI to enhance efficiency, improve customer experiences, and drive revenue.| blog.miarec.com
Tracking churn risk has long been one of the toughest—and most critical—challenges for CX and Operations leaders. Numerous statistics highlight the importance of reducing customer churn. One in particular never ceases to amaze me as a former contact center manager: A study by Bain & Company shows that increasing customer retention rates by just 5% can increase profits by 25% to 95%. This highlights how reducing churn—even slightly—can have a significant impact on profitability since l...| The Modern Contact Center Blog
For CX and Operations leaders, understandingcustomer churn risk is essential to proactively address issues before customers leave. Your contact center is on the front lines of customer interactions, so it logs many leading indicators of churn and has levers to influence retention through service quality.| The Modern Contact Center Blog
Learn about the financial impacts of customer churn, both direct and indirect costs, and why retaining customers is more cost-effective than acquiring new ones.| blog.miarec.com
AI-powered conversation intelligence redefines Voice of the Customer by providing automatic CX KPIs and score such as NPS, CSAT, NES and more.| blog.miarec.com
Discover how Generative AI can revolutionize your hospitality contact center, boost efficiency, and enhance customer satisfaction with six impactful strategies.| blog.miarec.com
Discover how AI Insights can transform your sales contact center by identifying opportunities, improving follow-ups, and boosting revenue with actionable data from customer interactions.| blog.miarec.com
Explore MiaRec's upgraded Topic Analysis, featuring new relevance scoring & justification for topic identification, enhancing insights and decision-making.| blog.miarec.com
Discover how to use Generative AI-powered Topic Analysis to enhance self-service tools, reduce call volumes, and improve customer satisfaction.| blog.miarec.com
AI call summarization simplifies info by transforming lengthy calls into concise, actionable insights. Discover the benefits for efficiency, CX, and more!| blog.miarec.com
Here are some best Speech Analytics Software for your business in 2025: Enthu.AI, Verint, Observe.AI, Gong , Clari by Wingman and more.| Enthu AI | Conversation Analytics Platform
Thinking of the best way to improve the agent performance? Take a closer look at some of the standout benefits of speech analytics into call center operation.| Enthu AI | Conversation Analytics Platform