Not all data creates great CX. Psychology, emotion, and human biases shape customer experience—and why brands must design for human nature. The post Is Your CX Strategy In Tune With Human Behaviour? appeared first on Point of View.| Point of View
Design at its core is an act of empathy. Every interface, every screen, every touchpoint is created for someone else — not for the designer, not for the stakeholder, but for the person on the other side of the interaction. To design with empathy is to recognize not just what people do, but why and…| VERSIONS®
Empathy is a term we hear everywhere in design, but the reality of practicing it is less about warm intentions and more about rigor, patience, and real human connection. It’s not just a soft skill, it’s almost its own discipline. When empathy becomes central to a design process, products stop being theoretical exercises and start…| VERSIONS®
Share When it comes to who is the “customer”, many ITSM implementations are simply confused. And this confusion is why ITSM is failing your customers. Some IT organizations think the “customer” is someone that contacts a service desk. Others think the “customer” is someone who defines the requirements for a service. But that definition quickly … Continue reading ITSM is failing your customers – here’s why→ The post ITSM is failing your customers – here’s why first appe...| Innovative Service Management Consulting and Training: Tedder Consulting
March 30 2023 – Niels Floor | When you look at the definition of learning experience design (LXD), the term human centered design (HCD) is featured prominently. Even if you’ve never heard of HCD, it’s easy to imagine why this is a sensible concept. But what is HCD exactly? Find out how to benefit from human centered design for designing ... Het bericht Human Centered Design for designing great learning experiences. verscheen eerst op Learning Experience Design.| Learning Experience Design
July 26, 2021 by Maria Galaykova | Many of us live in a paradigm where employees are referred to as “human resources” and seen as a part of corporate mechanism. I think, everyone in a modern world from time to time has this feeling of being a small gear in a huge machine, unable to influence the course of things. ... Het bericht How LXD shifts the paradigm from business to people verscheen eerst op Learning Experience Design.| Learning Experience Design
Share Organizations have dehumanized IT. It’s not a question of “has it happened at our organization?” It is the recognition that it has happened. Despite the investments organizations have made in technologies and process designs intended to solve business problems, the critical component of the solution has been overlooked. That component? The humans that are … Continue reading Four ways that organizations have dehumanized IT – and how to fix it→ The post Four ways that organiza...| Innovative Service Management Consulting and Training: Tedder Consulting
