Share When it comes to who is the “customer”, many ITSM implementations are simply confused. And this confusion is why ITSM is failing your customers. Some IT organizations think the “customer” is someone that contacts a service desk. Others think the “customer” is someone who defines the requirements for a service. But that definition quickly … Continue reading ITSM is failing your customers – here’s why→ The post ITSM is failing your customers – here’s why first appe...
