A few days ago, Oracle released three new MySQL GA versions: 8.2.0, 8.0.35 and 5.7.44. I skimmed the release notes (8.2.0, 8.0.35 and 5.7.44), and I am not impressed. I guess that I would be even less impressed / more disappointed if I had checked in greater detail, and if I had reviewed the 8.1.0, 8.0.34 and 5.7.43 release notes. The subject of my disappointment is Oracle not| J-F Gagné's MySQL Blog
Social media is evolving rapidly, and the future belongs to brands that embrace social selling and social support (or what we call social care). These two areas are no longer optional add-ons; they are essential components of a successful customer experience strategy. Why? Because they directly impact revenue, customer retention, and overall satisfaction. Brands that prioritize real-time engagement, personalized interactions, and seamless customer service on social media will thrive. Let’s ...| B Squared Media
Brands can't forget to support their franchisees or licensees to build customer trust. Local businesses can't overlook the importance of this, either!| CX Journey™
Everything we do today is about experiences, and customers expect seamless and connected experiences. From the way we eat (Instacart, Uber Eats) to how we shop and bank (mobile apps, intelligent assistants), experiences are far more valued by customers today than standalone products and services. This has brought about the experience economy, in which a […] The post It is All About Experience Management: Here’s How to Get The Right Platform appeared first on Servion Blog.| Servion Blog
Changing market trends and the disruption of a global health crisis have placed unprecedented pressure on customer service operations. As a result, we are seeing more organizations standing up a Customer Experience (CX) Center of Excellence (COE) to drive long-term value and deliver service experiences that surpass that of their competitors. A COE is a […] The post Creating a CX Center of Excellence – Their Benefits, Insights, and Examples appeared first on Servion Blog.| Servion Blog
Understand the change process and transform your business. Our guide provides practical steps for successful implementation.| The Change Management Blog
In this post, we'll explore how text analysis contributes to a successful customer experience program and unlocks the voice of your customer.| Rio SEO