Breaking Up Is Still Hard to Do (But Shouldn’t Be) - CX Journey™
Making it difficult for customers to cancel creates friction, engineered not to serve customers but to squeeze more dollars out of them on the way out.| CX Journey™
Making it difficult for customers to cancel creates friction, engineered not to serve customers but to squeeze more dollars out of them on the way out.| CX Journey™
A few days ago, Oracle released three new MySQL GA versions: 8.2.0, 8.0.35 and 5.7.44. I skimmed the release notes (8.2.0, 8.0.35 and 5.7.44), and I am not impressed. I guess that I would be even less impressed / more disappointed if I had checked in greater detail, and if I had reviewed the 8.1.0, 8.0.34 and 5.7.43 release notes. The subject of my disappointment is Oracle not| J-F Gagné's MySQL Blog
Social media is evolving rapidly, and the future belongs to brands that embrace social selling and social support (or what we call social care). These two areas are no longer optional add-ons; they are essential components of a successful customer experience strategy. Why? Because they directly impact revenue, customer retention, and overall satisfaction. Brands that prioritize real-time engagement, personalized interactions, and seamless customer service on social media will thrive. Let’s ...| B Squared Media
Brands can't forget to support their franchisees or licensees to build customer trust. Local businesses can't overlook the importance of this, either!| CX Journey™
Understand the change process and transform your business. Our guide provides practical steps for successful implementation.| The Change Management Blog
In this post, we'll explore how text analysis contributes to a successful customer experience program and unlocks the voice of your customer.| Rio SEO
